12:34 CARE, an unprecedented approach
Many IT service organizations charge for support and maintenance in a way that can be convoluted and difficult for their clients to budget. Worse yet, the structure of the program can incent the support provider to prolong issue resolution time.
12:34 MicroTechnologies takes an entirely different course of action with respect to our support clients. Our 12:34 CARE (Consulting and Response Engagement) plan is a fixed price contract that has, at its heart, the mutual benefit of rapid, effective problem resolution.
The chart below indicates the general scope of each of the three tiers of CARE: Premium, Standard, and Basic. We welcome the opportunity to discuss how you can benefit from CARE as well as to point out in more detail how the three tiers vary. We would be happy to provide you with a quote derived from a few simple factors such as the number of computers and servers.