Executive Summary

An unprecedented approach has been undertaken by 12:34 MicroTechnologies to provide customer oriented service level agreements that address many of the IT issues facing your company. This is an approach that focuses on tasks and outcomes for you - not the time taken to perform work. This is 12:34 CARE (Consulting and Response Engagement).

The key questions are:

• Is your computer uptime crucial to the success of your organization?
• Do you require:
• Reliable computer systems
• Capped IT costs
• An easy to calculate budget for IT expenditure
• An IT organization that has the efficiency of your network as its priority
• An IT service organization that contacts you and keeps you informed
• A reward for loyalty

The 12:34 CARE contract addresses all of these areas with the establishment of our tailored Premium, Standard, and Basic service level agreements. Traditionally, IT companies are focused on the time spent performing work for their clients. This makes it difficult to estimate labor charges before work is performed, thus rewarding IT companies that perform work slowly, rather than those that perform work efficiently.

12:34 CARE forms the backbone of the relationship between 12:34 MicroTechnologies and you, the Client. It is provided to you in different levels to match your service requirements and budget, each level defining the work that will be performed under the agreement at no charge to you other than the contract value. The contract is not based on the number of hours of work allowed each month. There are simply a range of tasks. outcomes, and regular maintenance that will be performed under the scope of the agreement. 12:34 CARE is therefore a commitment to you to ensure work is performed efficiently and that your network maintains optimal performance.

The 12:34 CARE Concept

There are 3 different levels of contracts available: Premium, Standard, and Basic. As you move up through the CARE levels, there are several key issues that improve for you:

• The tasks and outcomes covered for free increase
• The phone and on-site response times improve
• The consultancy discussion and recommendations increase in frequency
• The cost of additional charges decreases for work that is required outside the scope of your specific contract
• Additional items are included such as free priority response, free workstation installation, etc.

For more information and pricing on 12:34 CARE please contact us.