Consulting & Response Engagement (CARE)

We’ve designed a client-oriented approach to provide you with service agreements that address and support the IT issues facing your organization. This approach focuses on tasks and outcomes for you – not the time taken for us to perform work. This is 12:34 CARE (Consulting and Response Engagement).

Select from two different levels to match your service requirements and budget. Each level defines the work that will be performed at no charge to you other than the contract value. There is a range of tasks and regular maintenance that will be performed under the scope of the contract agreement. 12:34 CARE is therefore a commitment to you to ensure work is performed efficiently and that your network maintains optimal performance.

12:34 is a company that proactively assesses and analyzes your hardware to ensure it is capable of satisfying your needs and continue supporting your work. The best experience is on a modern device. Most devices with Windows 11 support touch, pen, voice and gesture inputs, allowing users to move beyond passwords and login with biometrics such as face and fingerprints. Compared to a four-year-old laptop, new devices start up faster, are more secure, have better performance, better multitasking, and all-day battery life. 12:34 is a Microsoft Authorized Surface Reseller of  Microsoft Surface, and partners with Dell and other vendors for business class devices and accessories. With your business, needs, and network in mind, we can walk you through the journey from quoting to installation, and warranties on new devices.